About InHealth

InHealth is delivering the NHS PET/CT Diagnostic Imaging Service on behalf of the NHS. InHealth is a leading provider of healthcare services operating in the UK and Ireland, working with both the NHS and independent healthcare providers. We provide our service in partnership with local NHS organisations including Primary Care Trusts, Specialist Commissioning Groups and the Strategic Health Authority. We aim to provide PET/CT scans that are convenient and easily accessible for you. The company vision is founded upon a desire to improve healthcare provision through the delivery of innovative, efficient, appropriate and cutting edge services.

For more information, please read our company information pages or contact us.  For further information on PET/CT scanning please visit www.cancerhelp.org.uk. 

How to Complain
If you have a complaint about any part of the service you have received from us, you can do one of the following.

• Discuss it with the Unit Manager during your visit.

• Write to the Complaints Coordinator, InHealth, Beechwood Hall, Kingsmead Road, High Wycombe, Bucks, HP11 1JL.

• Email your complaint to: complaints@inhealthgroup.com

• Use the NHS complaints procedure on the Department of Health’s website at www.dh.gov.uk.

We welcome your comments about our service. We recognise that the way we monitor and handle complaints reflects the quality of our service and represents an opportunity for us to continuously improve.

When we are handling your complaint, we promise to:

• be accessible – you can contact us to check on the progress of your complaint;

• be impartial – we will treat every complaint fairly;

• be responsive – we will reply to you as soon as we can, and let you know if there will be a delay; and

• respect your confidentiality.

We will attempt to sort out your complaint as soon as possible after receiving it. We will usually acknowledge written complaints within 48 hours of receiving them, and send you a full reply within 20 working days of your complaint. If we cannot sort out your complaint within 20 working days, we will tell you what progress we have made and why there has been a delay.

A complaints handler will deal with your complaint. If you are not satisfied with their reply, you can ask for your complaint to be referred to the Operations Director.

The NHS PET/CT Diagnostic Imaging Service is run by InHealth on behalf of the NHS.
InHealth Limited is a company registered in England and Wales (Registered No. 5190234).
The Registered Office is Beechwood Hall, Kingsmead Road, High Wycombe, Bucks HP11 1JL.