General Queries
Please click on a question in the list to jump to the answer.
- Who are InHealth?
- Why has this service been commissioned?
- What is the contract period?
- What are the performance monitoring arrangements?
- What do I do if a patient wants to complain about the service they receive?
- How do I access Performance monitoring data?
- What is the process and frequency of invoicing?
- How is InHealth increasing capacity?
A. Please visit the About InHealth page to read more about our company and this service.
Q. Why has this service been commissioned?
A. The service was commissioned in order to create additional capacity and therefore ensure local access for all patients to PET/CT scans.
Q. What is the contract period?
A. Five years commencing in April 2008.
Q. What are the performance monitoring arrangements?
A. The service is monitored by the Department of Health in conjunction with local commissioners of health care in the Primary Care Trusts and Specialist Commissioning Groups. Patient and referrer feedback is sought regularly.
Q. What do I do if a patient wants to complain about the service they receive?
A. There is a complaints procedure in place. This is available here or by calling 0845 600 2953, or email infopetct@inhealthgroup.com.
Should the problem still not be resolved, please contact PA to Clinical Director, InHealth Group, Beechwood Hall, Kingsmead Road, High Wycombe, Buckinghamshire HP11 1JL.
Q. How do I access Performance monitoring data?
A. Monthly Key Performance Indicators (KPI) are presented to the Department of Health. These can be requested via your local SCG commissioner.
Q. What is the process and frequency of invoicing?
A. InHealth do not invoice Primary Care Trusts. This is undertaken by the Department of Health who recover the funds from PCTs.
Q. How is InHealth increasing capacity?
A. DH are monitoring capacity usage very closely and are working with the SCG leads and InHealth to evaluate the required activity for each SHA for the future where indicated InHealth are planning to extend working days to scan more patients per day. Additionally, plans are being reviewed to increase the number of attendances in the locations which require additional volume.
InHealth have also introduced a support vehicle to those locations which allow this to come on site. This unit docks to the scanner, providing additional patient space for injected patients to rest before scanning and a hot toilet which reduces patient transit during the scanning process making the whole process easier for patients.
The static unit at the Nottingham PET/CT Centre is also available for very urgent patients only.
